Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
Our course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Our course covers:
Module 1 – About the Course
Module 2 – What is Customer Service
Module 3 – The Goals of Great Customer Service
Module 4 – Discovering and Understanding Customer Needs
Module 5 – Delivering Maximum Levels of Customer Service
Module 6 – Making Customers Feel Great From the Start
Module 7 – Communication Skills
Module 8 – Non-verbal Communication and Body Language
Module 9 – Dealing with Customer Complaints