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CUSTOMER SERVICES E-LEARNING
CUSTOMER SERVICES E-LEARNING Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done?...
Managing Stress at Work Training
Managing Stress at Work Training Everyday demands in the workplace can place additional strain on staff in the form of stress. Learn how to recognise, manage, overcome and reduce stress in the workplace. Overview: Designed to assess the way stress can be identified...
Dust Monitoring
Dust Monitoring Do You Know How Much Dust Your Workers Are Exposed To? Dust is an airborne aerosol of solid particles, mechanically produced, with individual particle diameters of 0.1µm upwards and can be a problem in almost any industry, from bakeries to building...
PERSON-CENTRED CARE E-LEARNING
PERSON-CENTRED CARE E-LEARNING What do we mean by Person Centred Care, well the term originated in the 1940s and proposed taking a holistic view of service users in care settings. This means getting to know the person and then tailoring their care as much as possible...
Risk Assessments and Method Statements (RAMS) Training
Risk Assessments and Method Statements (RAMS) Training If you write risk assessments and method statements this course is an essential part of the understanding the process and enabling staff to prepare sensible compliant paperwork Overview: The Management of Health...
Noise Assessment and Monitoring
Noise Assessment and Monitoring Are You Doing Enough to Protect Your Workforce? Excessive, prolonged noise can cause hearing damage and lead to deafness. Every employer has a duty under the Control of Noise at Work Regulations 2005 to reduce the risk of hearing damage...
TIKTOK FOR BUSINESS E-LEARNING
TIKTOK FOR BUSINESS E-LEARNING Course Description TikTok is one of the world’s fastest growing social networks and is available in over 150 markets with over 1 Billion users each month. The format involves posting short-form videos – mostly for entertainment. However,...
Delivering Toolbox Talks Training
Delivering Toolbox Talks Training Learn how to get the best out of your toolbox talks sessions Overview: A toolbox talk is a short safety talk or presentation, normally delivered at the workplace, as opposed to the classroom environment, and on a specific subject...
Stress & Wellbeing Audits
Stress & Wellbeing Audits Are Your Staff Stressed at Work? Most companies focus on controlling the physical hazards that may affect their employees and sometimes it’s easy to forget the other issues that can result in work related ill health. Anxiety, depression...
MODERN SLAVERY E-LEARNING
MODERN SLAVERY E-LEARNING Course Description This course covers the main aspects and concerns over modern slavery, particularly in the UK. Modern slavery is the recruitment, movement, harbouring or receiving of adults and children. In the UK, it’s estimated there are...
CSCS Card Training
CSCS Card Training Do you need a CSCS card and want to ensure you or your staff pass first time? We can help Overview: CSCS – Construction Skills Certification Scheme – is the leading skills certification scheme within the UK construction industry. Their cards provide...
DSE & Workstation Assessments
DSE & Workstation Assessments All users of display screen equipment at work must be assessed to ensure they are working safely – assessments for pc’s, laptops, tablets etc. Bad backs, sore heads, eye strain, hand and arm aches… these can all be symptoms of sitting...
