CONFLICT RESOLUTION IN THE WORKPLACE
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’. Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
Our course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Our course covers:
Module 1 – The Causes and Symptoms of Conflict at Work
Module 2 – Resolving Conflict
Module 3 – The Five Conflict Modes
Module 4 – Using the Modes
Module 5 – Assertiveness
Module 6 – Making Positive Outcomes